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DCM's Policy if a Resident is Diagnosed with COVID-19
April 17, 2020

Dickenson Condo Management believes in transparency during this time of a COVID-19 pandemic.  This policy has been informed by the information provided by the Government and Middlesex Health Unit.  A COVID-19 diagnosis shouldn’t be something you’re scared to report.

If you have been diagnosed with or suspect you are sick with COVID-19:

  1. Please contact the Middlesex Health Unit to ask how you should proceed.  It’s very important you self-report, so the Health Unit can be sure cases are properly reported and the Province can allocate the proper resources to each City.
  2. Please contact Dickenson Condo Management and let us know.  Your privacy will be protected from your neighbours and other owners.
  3. We will send you a letter confirming your obligations.
  4. We’ll check in with you every two weeks, to make sure you’re ok.  Once you’re cleared, we won’t need to touch base as often.

In a Townhouse, the following steps will be followed if someone in the Corporation is diagnosed with COVID-19 :

  1. Touch base with unit suspected of diagnosis, confirm date of isolation and details on reporting to Middlesex Health Unit (MHU)
  2. Notify Board of diagnosis
  3. Create letter to owner and resident of their obligations to isolate
  4. Create letter to entire complex, advising that a unit has been identified as having the virus. MUST remain anonymous.  Advise that have provided the unit in question with their obligations.  Remind all owners of requirements of social distancing.
  5. Touch base with owner in 14 days to confirm if they have been cleared by MHU. Follow up every 2 weeks until cleared (create reminder to follow up and record when follow up completed)
  6. Advise complex when unit cleared and that have no active cases, to our knowledge.

In a Highrise, the following steps will be followed if someone in the Corporation is diagnosed with COVID-19 :

  1. Touch base with unit suspected of diagnosis, confirm date of isolation and details on reporting to Middlesex Health Unit (MHU)
  2. Notify Superintendent and ask to sanitize all surfaces between front door and entry of unit. Ask them to record where/when they sanitized.
  3. Contact MHU for protocols to be taken.
  4. Notify Board of diagnosis.
  5. Create letter to owner and resident of their obligations to isolate
  6. Create letter to entire complex, advising that a unit has been identified as having the virus. MUST remain anonymous.  Advise that have provided the unit in question with their obligations.  Remind all owners of requirements of social distancing. Superintendent has been notified and sanitized after resident entered complex last.
  7. Create Notice for posting at all entrance doors and main floor of elevator that there is a confirmed case of virus in building.
  8. Touch base with owner in 14 days to confirm if they have been cleared by MHU. Follow up every 2 weeks until cleared.
  9. Advise complex when unit cleared and that have no active cases, to our knowledge.

For the most up to date information on COVID-19, visit:

The most recent changes and updates dealing with Condos during this pandemic can be found on our Facebook page, such as Landscapers have now been given the go-ahead to mow grass at your Corporation.

Jennifer Dickenson -Author of this piece