About Dickenson Condo Management
Managing the Modern Way
Dickenson Condo Management has been specializing exclusively in the management of condominiums since 1992. We’ve recently undergone several tech upgrades to serve you better! New software, new website, and a new look!
Putting the Pro in Property Management
Donald Dickenson, B.A. Hons, LL.B., A.C.C.I., R.C.M.
Don is the owner of 1068808 Ontario Inc. He founded it with his late wife, Kim in 1992. Don is a property manager who looks after a portfolio of properties and is responsible for overseeing the management of all condominium complexes under contract to Dickenson Condo Management. Don graduated from the University of Western Ontario in 1978, Queen’s University Law School in 1982 and was called to the Ontario Bar in 1984, after articling with a large real estate/commercial law firm in London. He subsequently resigned from the Law Society of Upper Canada in order to pursue a career in property management. His experience includes condominium design, construction and management as well as subdivision development and housing construction. Don has been managing condominiums since 1986 and is certified as a condominium manager by the Canadian Condominium Institute (CCI) and a Registered Condominium Manager by the Association of Condominium Managers of Ontario (ACMO). Don is a former director of the London Chapter of CCI.
Jennifer Dickenson, B.Sc Hons, R.C.M.
Jennifer graduated from the University of Western Ontario in 2008, majoring in Medical Sciences and French. Jennifer worked in for Dickenson Condo Management while attending university and joined the staff full-time in 2010. She was certified as a Registered Condominium Manager with the Association of Condominium Managers of Ontario (ACMO) in 2013 and is licensed pursuant to the Condominium Management Services Act. Jennifer is a member of the Canadian Condominium Institute (CCI) and is currently on the Board of Directors of the London and Area Chapter. Jennifer regularly attends CCI and ACMO seminars to ensure her education is current. Jennifer manages high rise, town house and vacant land complexes in London and St. Thomas and is the daughter of Don and Kim Dickenson.
Heather Dickenson, B.A. Hons, C.S.C., R.C.M.
Heather graduated from the University of Western Ontario in 2009 with a major in French, followed by a degree in International Development from York University in 2011. She then pursued a career in banking and investment management in Toronto, completing her Canadian Securities Course (C.S.C.) in 2016. Heather returned to London in 2017 to pursue a career in property management and has become certified as a Registered Condominium Manager with the Association of Condominium Managers of Ontario (ACMO) in 2020 and is licensed under the Condominium Management Services Act. Heather is a member of the Canadian Condominium Institute (CCI) and regularly attends CCI and ACMO seminars to ensure her education is current. Heather is the most recent Property Manager to join the Dickenson Condo Management team and is focused on growing her portfolio. Heather is the daughter of Don and Kim Dickenson.
Other Team Members
Lucy Xu – Bookkeeper
Erika Trinh Hoang – Bookkeeper
Mark Woods – Bookkeeper
Louise Grose – Maintenance and Administrative Coordinator
Trisha Clarke – Maintenance and Administrative Coordinator
Cheryl Redick – Maintenance and Administrative Coordinator
Lauri Scott – Maintenance and Administrative Coordinator
Candy Marston – Maintenance and Administrative Coordinator
Rachael Tsoumaris – Maintenance and Administrative Coordinator (on leave)
Frequently Asked Questions
What do I do in case of an emergency?
Emergencies include fire, flood, electrical outage and imminent danger to the common elements. Please make sure you are calling from a safe place. If you are calling about a fire or theft, please call 9-1-1 first and then report it to us. Emails are not answered on weekends or outside of business hours, so telephone is the only way to contact emergency response. Please call 519-666-2332 to obtain the emergency contact number.
Do you have any contractors on your payroll?
Dickenson Condo Management does NOT have any contractors that work directly for us. We hire independent contractors on the Board’s behalf, preventing any conflict of interest. This results in no markup on invoices by DCM.
How can I request a proposal?
Where do we do business?
Dickenson Condo Management operates in London, St. Thomas, Strathroy and surrounding areas.
How much are my condo fees? How can I pay them?
Your condo fees are set by the Board yearly and are due the 1st of each month. You can find out exactly how much you owe by logging in to your owner portal on Buildium. You can pay your condo fees by cheque, signing up for Pre Authorized Payment of fees or through e-Pay on Buildium.
How do I log in to Buildium?
A valid email is required in order to get access to the resident site.
Buildium’s resident site allows unit owners and Board members to view their financial transactions, submit maintenance requests, and make payments online.
How do I order a Status Certificate?
Click here for the form to fill out for a Status Certificate. Each certificate costs $100.
What if I’m selling my unit and I don’t have a closing date for the status certificate?
You can fill out all the fields possible, without the purchaser information. We recommend purchasers call to confirm current fees owing before relying on a certificate provided by a seller.
How long does it take to get a Status Certificate?
Section 76 (3) of the Ontario Condo Act states: The corporation shall give the status certificate within 10 days after receiving a request for it and payment of the fee charged by the corporation for it. We’ll try to get it to you faster, though!
How do I do my required Online Training from the Condo Authority of Ontario (CAO)?
Dickenson Condo Management registers all new directors with the CAO. Your email address will receive an email (check your junk mail, if you don’t see it), with an invitation code and a link to the website. If you don’t see it, you can go to the CAO website and contact them, asking for access. Unfortunately, DCM has no ability to get you logged in, once you’re registered.