Dickenson Condo Management understands the importance of privacy to the individual. We know that earning the trust of our clients and employees is a permanent and ongoing endeavour. With the growth of electronic media, it is necessary to take further steps in protecting the privacy of the individual. We fully support the new Canadian legislation, the Personal Information Protection and Electronic Documents Act, in its role to protect the privacy of the individual. Our role in protecting an individual’s privacy does not stop with this Act. We are continually looking for additional ways to ensure that the personal information we hold is secure and used in a responsible and respectful manner.
We will ensure that the personal information entrusted with us is secure and will not be used for purposes other than what is necessary to offer the service our clients deserve.
What is Personal Information?
Personal information is information about an identifiable individual. It includes your full name, address, telephone number, date of birth, email address, and any other information that identifies who you are or would allow someone to contact you. Personal information only becomes known to Dickenson Condo Management when you provide it to us.
Why do we ask you for your Personal Information?
If you would like to have us manage your property, have us complete maintenance work on your property, or work for us as a contractor or subcontractor, you will be asked for the following information:
Provision of Property Management/Maintenance Services
If you contract with us for the purpose of provision of property management or maintenance services, you will need to provide us with information about yourself or your business entity such as your legal name, address, financial information and records relating to the property we will be managing for you. In most cases, we will also need to obtain specific information about the residents of the property such as names, addresses, telephone, banking information, and emergency contact information. Generally, this information is used in the day-to-day management of your property and assets such as contracting to have maintenance work complete, maintaining contact with owners or residents, or for the purpose of creating financial reports and statements as well as billing our clients for services and making necessary government remittances. Commonly, residents will make rent or condominium fee payments to us by way of preauthorized bank withdrawal while property owners may also wish to receive disbursements by the same method. In such cases, personal bank information will be required.
Sharing your Personal Information
Dickenson Condo Management may use your personal information to identify other services and products available that may be appropriate for your needs. Dickenson Condo Management does not, however, sell your personal information to third parties and does not disclose your personal information except as may be required to process your request for property management such as processing preauthorized payments to an investor’s bank account, or disclosure of foreign investor personal information to the CCRA as required by law. In short, we don’t sell or share our mailing lists.
In the event a property management contract is transferred to another property management firm through sale or loss in management services, personal information collected by us will be disclosed and transferred in full to the new management services provider.
Safeguarding your Personal Information
Dickenson Condo Management has in place sophisticated security measures and procedures to ensure that your personal information is protected from misuse and from unauthorized access.
Accessing your Personal Information
Feel free to contact us if you have any questions or concerns about this policy or the accuracy and completeness of any information in your file, if you wish to update any of your information, if you would like to see a copy of the information we have on file about you, or an account of the use that has been made of your information, please contact a representative of our company.
Your choice in using personal information
You choice in us using your personal information is the only choice that matters. If you would like to confirm or change any of your personal information preferences, you may do so at any time by contacting a representative of our company. Please note, most information we require is necessary in the provision of service to you, therefore, the withdrawal of consent may prohibit us from provision of service to you.